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We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price then us within 30 days of your purchase date please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering.
To request your partial refund, email us a link to the same product on our website, or on our competitor's website within 30 days from the date of your order and we will process the credit accordingly.
Note: In order to be eligible for My Espresso Shop's price match guarantee, you must have purchased your product from our website before requesting your partial refund, and the website can not be an auction-based or "discounter" website, such as Overstock or Ebay.
My Espresso Shop offers a one year warranty unless otherwise noted. Please see individual product pages for warranty lengths. Our warranty is provided by the manufacturer or distributor, depending on the brand. Please contact us if you have a warranty-related issue, and we will make the appropriate arrangements. Our warranty for home/domestic machines included parts and labor limited to manufacturer's defects (unless otherwise noted). Warranty for machines used for commercial purposes includes parts only limited to manufacturer's defects - this means that labor to make the repair is not covered under warranty (unless a labor warranty is purchased or provided). Our warranty period begins at the free on board shipping point, which means that the buyer takes ownership once the product leaves our shipping location.
You read that correctly! My Espresso Shop provides 100% free shipping on all of our Espressos Machines and Grinders. (Policy applies to products shipped to the 48 Continental U.S. States)
My Espresso Shop charges sales tax based on the state of your order billing information.
International shipping is certainly available in some cases dependent on brand, but shipping terms vary from country to country. The team at My Espresso Shop takes pride in quality customer service and making your shopping experience as easy as possible. If you are ordering your product from a country other than the United States, please email us at Info@MyEspressoShop.com and our team will do our absolute best to get you the fastest shipping and lowest shipping price available if possible.
Once your order is placed, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your product is in stock and we process the charges to your credit card, it will typically ship within two-three business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within three business days of your order, please feel free to follow up with us at Info@MyEspressoShop.com. Most shipping is sent via FedEx, UPS, or USPS, and the product will arrive 3-5 days after leaving the distribution warehouse. For commercial or larger products, some shipping will be placed via freight. In those cases, shipping times will be longer than our standard 3-5 days.