Upon arrival of your order from My Espresso Shop, please inspect the packaging of your item(s). If you notice any damage, you should immediately make note of it when signing for your delivery. If your item(s) do arrive damaged (or appear to be damaged), please send photos to Returns@MyEspressoShop.com and we will work directly with you to ensure a claim is filed and that you receive your replacement item(s) as soon as possible.
Cancellations & Refunds:
We do our best to ship our orders within one business day. If you cancel your order after it has shipped, you (the buyer) will be responsible for return shipping charges and a 20% restocking fee if applicable via distribution.
Returned orders that are approved, for reasons other than a defective or damaged items, are subject to a restocking fee that is equal to 20% of the price of your order. You (the buyer) will be responsible for any return shipping costs for both directions (from the supply center to you, and back to the supply center). The purchase price (minus the restocking fee and initial shipping costs) will then be refunded to you when our supply center processes your returned item.
Machines that are purchased as part of a "Sale" or from our "Overstock" inventory are non-refundable, non-returnable. All purchased made are final.
Items that are unable to be delivered by driver via UPS, FedEx, or USPS and are returned to the original shipper will be subject to a 20% restocking fee. Up to 3 delivery attempts are normally made with a signature required because of the value of the machines.
Generally, espresso machines, grinders, and all accessories must be returned within 30 days, new, unused, and in original packaging. Depending on the brand, the allotted time available for returns many vary. Please visit the product page for any brand-specific return policy. As a security precaution, refunds will only be issued to the original credit card that you used when placing your order.
Under no circumstances are we able to accept returns of commercial machines or grinders. This is a policy instated by the manufacturers we work directly with.
If you have any further questions about our returns/cancellation policy, feel free to contact us at Orders@MyEspressoShop.com.