Upon arrival of your order from My Espresso Shop, please inspect the packaging of your item(s). If you notice any damage, you should immediately make note of it when signing for your delivery. If your item(s) do arrive damaged (or appear to be damaged), please send photos to Returns@MyEspressoShop.com and we will work directly with you to ensure a claim is filed and that you receive your replacement item(s) as soon as possible.
Cancellations & Refunds:
We do our best to ship our orders within one business day. If you cancel your order after it has shipped, you (the buyer) will be responsible for return shipping charges.
Returned orders, for reasons other than a defective or damaged item, are subject to a restocking fee that is equal to 10% of the price of your order. You (the buyer) will be responsible for any return shipping costs for both directions (from the supply center to you, and back to the supply center). The purchase price (minus the restocking fee and initial shipping costs) will then be refunded to you when our supply center processes your returned item. Espresso Machines, Grinders, and all accessories must be returned within 30 days, new, unused, and in original packaging. As a security precaution, refunds will only be issued to the original credit card that you used when placing your order.
If you have any further questions about our returns/cancellation policy, feel free to contact us at Orders@MyEspressoShop.com or at 212-271-0072.