We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price then us within six months of your purchase date please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering.
To request your partial refund, email us a link to the same product on our website, or on our competitor's website within six months from the date of your order and we will process the credit accordingly.
Note: In order to be eligible for My Espresso Shop's price match guarantee, you must have purchased your product from our website before requesting your partial refund, and the website can not be an auction-based or "discounter" website, such as Overstock or Ebay.
My Espresso Shop offers a one year warranty unless otherwise noted. Please see individual product pages for warranty lengths. Our warranty is provided by the manufacturer or distributor, depending on the brand. Please contact us if you have a warranty-related issue, and we will make the appropriate arrangements. Our warranty for home/domestic machines included parts and labor limited to manufacturer's defects (unless otherwise noted). Warranty for machines used for commercial purposes includes parts only limited to manufacturer's defects - this means that labor to make the repair is not covered under warranty (unless a labor warranty is purchased or provided). Our warranty period begins at the free on board shipping point, which means that the buyer takes ownership once the product leaves our shipping location.