Return Policy - Ascaso, Elektra, Macap, Vibiemme – My Espresso Shop Return Policy - Ascaso, Elektra, Macap, Vibiemme - My Espresso Shop
Summer Savings! free shipping & no tax on all Espresso Machines and Grinders! Offer expires 7/30/17 @ 11:59pm EST

Return Policy - Ascaso, Elektra, Macap, Vibiemme

Per Espresso 4 Home, the exclusive U.S. importer of Ascaso, Elektra, Macap, and Vibiemme, the following terms apply to the aforementioned brands:

Terms and Conditions:

1. Expendable items and items whose damage occurs as a result of failure to follow instructions that come with the product,
2. Problems related to water damage, poor water quality, and scaling,
3. Products for which the applicable serial number has been removed or altered,
4. Any product that has been damaged or rendered defective as a result of accident, abuse, misuse, lack of reasonable and necessary maintenance/cleaning, neglect, faulty installation, mishandling, damage during shipment, line power surge or any external causes,
5. Operation of product outside the parameters stated in the user documentation that shipped with product,
6. Usage of parts not manufactured by original manufacturer,
7. Modification or service by anyone other than our authorized distributor or an authorized warranty provider,
8. Any acts of God, such as, but not limited to, lightening, flood, or fire,
9. The cost of installations or routine maintenance items, such as gaskets, o-rings, grinding burrs, and other normal wear and tear items,
10. Usage of product in a commercial environment/setting/purpose,
11. Warranty period is not transferable,
12. Shipping costs to ship product back to authorized warranty center provided,
13. On-site labor, and/or expedited shipping cost of parts to customer for self-repair.
14. Products shipped or brought outside the United States of America
15, Cosmetic defects (added 09/15/2011)